Shipping, Delivery & Installation
What shipping methods are available?
Unless otherwise specified, all shipments are billed FOB origin and sent via FedEx, USPS or common carrier depending on weight, size and quantity of your order.
Items too heavy or too large to ship by small carrier will be shipped LTL common carrier. Charges will be calculated based on the weight, quantity and overall dimensions of your order. Learn more about freight shipments with our resource, The Basics of Receiving Freight Shipments.
Our shipping and processing charges include the cost of processing your order, handling and packaging the products and delivery.
Before signing your delivery receipt, check for external damage and make sure you have all the cartons listed. Note any damage or shortage on your delivery receipt. If you find damage after delivery, contact customer service and we will assist you in filing a claim and obtaining a replacement. You must retain the damaged cartons and inner packing materials for expedited replacement and/or credit. Failure to do so may result in loss of claim.
Do you have additional shipping services available?
Yes, the following services are available for an additional charge. Please contact customer service at firstname.lastname@example.org or 1.800.448.6160 for more information on any of these services.
- Inside Delivery: Inside delivery means the freight carrier, when conditions permit, will bring your order just inside the door to the first floor location. Additional inside delivery charges will be incurred for delivery requests that are made for areas beyond the inside of the first floor door. Deliveries beyond the first floor will only be made if an elevator is available for use. The additional costs will be determined based upon the items being delivered and the final location.
- Power Tailgate Delivery: Used when orders are heavy and location does not have a loading dock. A power tailgate allows items to be lowered off a truck for delivery.
How do I track my shipment?
With most orders, you will be sent an email with shipment tracking information once your order has been shipped (Please note: This email is separate from your order confirmation email). You may then use this tracking information on the shipping service's website to track the location and status of your package. If you do not receive an email with shipment tracking information, please contact customer service at email@example.com or 1.800.448.6160, and we may be able to assist you in tracking your package.
Do you offer professional assembly and installation services?
Yes, at an additional charge. If you are interested in assembly or installation services, we strongly recommend that you tell your sales representative when you request a quote. If you need assembly or installation services for a product you have already purchased, please contact customer service at firstname.lastname@example.org or 1.800.448.6160 for assistance.