COVID-19 UPDATE: We are open for business and working hard to ship your order, but you may experience delays. Learn more >

We Can Ship It!

We're happy to report that we're open for business! The health of our co-workers and customers is our top priority, so in accordance with CDC and local guidelines, we've implemented new safety and cleanliness standards as we re-open our distribution center. While we know you're eager to receive your archival products, we appreciate your patience while we get back up and running.
 

Updated Ordering and Shipping Information

Due to the high number of temporary closures nationwide, we've made some adjustments to make sure you receive your orders when you want them.

New Orders

  • Phone Orders: If you place your order over the phone, we will confirm your shipping location is open to accept deliveries.
  • Web Orders: If you place your order online and cannot accept delivery—please email customerservice@gaylord.com and advise the best ship date. If we do not hear from you, orders are put on hold until we can verify that you can accept delivery.

Previously Placed Orders That Have Not Shipped

  • Currently, we are contacting all customers with pending orders to verify you can accept shipments. Once we verify that your shipping location is open, we will release your order to ship. If you need to make changes to the delivery location or receipt date, please email us at customerservice@gaylord.com.
  • Since most of our parcels ship via Fed Ex, please make sure that your local Fed Ex office knows that your facility is open or can accept a delivery. Otherwise, the shipment may be returned as undeliverable. Visit www.fedex.com to contact your local Fed Ex office.
  • You will receive a shipping confirmation from us when your shipment is on its way.

Orders that have already shipped

  • If your order has already shipped, you should have received a notification email that your delivery is in transit to your specified shipping location.
  • If you haven't received your order, please contact us at customerservice@gaylord.com and we'll help you track your shipment.

Doing Our Part to Help

We've been making latex-free face shields to serve the healthcare community, and acrylic sneeze guards to assist businesses in keeping their staff and patrons safe as they begin to reopen.