Importance of Delivery Planning
It’s the customer’s responsibility to verify the products planned for purchase will be deliverable to the final location. Many large furniture items such as cabinets and exhibit cases are custom-made and often considered non-returnable. So, it is important to think through the delivery process to ensure delivery goes smoothly. If delivery is unable to be made, freight carriers charge a daily storage fee and then a redelivery fee as well which the customer is responsible for.
Not familiar with Freight/LTL shipping? Learn the basics.
Delivery Planning Check List
To avoid the complete bummer that is receiving a delivery and realizing you have no idea how to get the item to its final location, we’ve created this checklist for you.
We recommend taking a walk from the planned delivery location to the intended final location. Grab a pen, a measuring tape and this checklist.
Important Note: Shipping dimensions do not necessarily equal product dimensions. A sales or customer service representative should be able to provide you with a product’s shipping dimensions and weight to help you plan.
- Do you have a loading dock?
- Determine the final location.
- If it is on a different floor than the delivery location, how are you going to get the product to the final location?
- Freight elevator? Stairs?
- Check clearances and width of
- Freight elevators
- Consider the staff you'll need to get the product to its final location. You'll also need them to remove the product from the pallet, get the product in place and stack the product (if applicable).
Enhanced Delivery Services
If you determine your facility doesn't have the resources to handle the delivery of your product, there are a couple options
White Glove Delivery is arranged through the freight carrier and includes moving the shipment inside, unpacking, setting the product up and disposing of packing materials. It does come at an additional cost and the services may be limited based on location and other factors.
If White Glove Delivery is unavailable, you can contract directly with professional movers to ensure a safe and successful delivery. The shipment is often delivered to the movers' facility and then delivery to your location is arranged.