Gaylord provides seamless delivery
from our dock to your door. |
Shipping & Processing |
General Shipping |
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Unless otherwise specified, all shipments are billed FOB origin and sent via FedEx, USPS or common carrier depending on weight, size and quantity of your order.
Our shipping and processing charges include the cost of processing your order, handling and packaging the products and delivery. |
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Inspecting Your Shipments |
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Before signing your delivery receipt, check for external damage and make sure you have all the cartons listed. Note any damage or shortage on your delivery receipt. If you find damage after delivery, contact customer service and we will assist you in filing a claim correctly and obtaining a replacement. You must retain the damaged cartons and inner packing materials for expedited replacement and/or credit. Failure to do so may result in loss of claim. |
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Truck Shipments |
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Items too heavy or too large to ship by small carrier will be shipped LTL common carrier. Charges will be calculated on the weight, quantity and overall dimensions of your order. |
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Additional Services |
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The following services are available at an additional charge. Please contact customer service at 1-800-962-9580 or email us at customerservice@gaylord.com for more information on any of these services.
- Inside Delivery:
Inside delivery means the freight carrier is required to bring your order inside to the first floor location. Additional inside delivery charges may incur for requests that are made for areas not on the first floor. The additional costs will be determined based upon the items being delivered and the final location.
- Power Tailgate Delivery:
Used when orders are heavy and location does not have a loading dock. A power tailgate allows items to be lowered off a truck for delivery.
- Extra Man:
Provides additional assistance to the driver on heavy and/or large quantity orders.
- Installation:
Provided on small jobs as well as large renovations. Charges are determined based upon the complexity of the request.
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